If you are bringing to our attention a problem encountered by someone else we will gladly look into the matter providing you have written authority to act on that persons’ behalf.
Please note that we keep strictly to the rules of confidentiality. A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.
Complaining to Dental Complaints Service
We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:
For Private Patients
Dental Complaints Service Stephenson House
2 Cherry Orchard Road Croydon
Tel. 08456 120 540
You may also like to contact The General Dental Council for more advice
The General Dental Council 37 Wimpole Street
Tel. 020 7887 3800
For those NHS patients who have a complaint regarding treatment you have received under the NHS you can also contact NHS England – their contact details are as follow: PLEASE NOTE- This can only be done if you prefer not to notify the practice first, to allow the practice a chance to resolve the complaint. If you still wish to take it further after our response contact The Ombudsman and not NHS England.
Tele;0300 311 2233
Independent Complaints Advocacy Service (ICAS) Tele;0845 4561083
For patients registered with this practice as a Denplan patient, you can contact Denplan by telephone for advice:
Tel. 0800 169 7220
PLEASE NOTE if you are not satisfied with our in-house response and wish to take it further you can contact
Parliamentary and Health Service
Millbank tower Millbank
Enquiries 0345 015 4033 Fax 0300 061 4000
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