Meet The Team
Our Client Care Team are here to ensure your visit is stress free and enjoyable. Take a look at some of the faces you will see when you first step inside the practice, from our Reception Team to our Practice Manager, we’re all here to give you the best possible patient experience.
We will help you book your check ups and treatments, arrange payments, and as we know our patients have increasingly busy lives, we’ll even give you a call to remind you of an upcoming appointment.
Michelle – Operations Manager
Michelle spent her career working for the banks, insurance companies and big corporates in the city before founding a successful Montessori Nursery.
Most recently managing volunteers and staff for a large charity, Michelle has a real knack for developing people and supporting them in their personal development plans. She loves managing staff and helping owners develop and grow their businesses.
At The Essex Smile Centre, Michelle is responsible for overseeing the current expansion and growth of the practice. Supporting Declan, Stephen and Business Manager, Emma to provide operational insight and enhancements to the patient journey.
Michelle lives with fiancé Declan, their children and dog Paddy. Energetic and passionate about travel you can guarantee any spare time will be used planning their next adventure, walking the dog, working out in the gym or socialising with friends and family.
What’s the one thing you’ve always wanted to tick off your bucket list, but haven’t yet?
A: Going to see South Fork in Dallas. I loved the TV programme
Emma – Business Manager
GDC No – 158978
Emma is our Business Manager. She is also a qualified Dental Nurse and prior to joining us in 2012 spent 13 years as a Practice Manager. Emma is responsible for the growth and development of the practice, a challenging role given our ambition and commitment to providing excellence at every level.
She handles the marketing, service delivery, team development and relationships with local dentists. Her favourite things about her job is being involved in shaping the future of the practice, working with the team and helping them develop as individuals and as a group.
Emma especially loves hearing patients comment about the warm and welcoming environment here and helping the team stay at the forefront of delivering outstanding patient care. She believes the key to a successful practice is a happy team and happy patients.
Outside of dentistry, Emma likes to spend time with her husband and two teenage boys. She also likes to catch up with friends and family when she can, dine out at Italian restaurants and visit the theatre.
Which living person do you most admire, and why?
A: Richard Branson… He is proof that by working hard and being dedicated to your vision and dreams you can become and achieve anything you want
Chris – Office Manager
Chris ensures the financial side of the business runs smoothly. Originally qualifying as a Pharmacy Technician she has qualifications in bookkeeping and accounts and joined us in 2008.
Sister of our Patient Care Coordinator Linda, Chris loves the team spirit here and thinks Stephen and Declan are not only the best but also the funniest bosses she has ever worked for.
Chris is a proud mother and grandmother. In her spare time she enjoys course fishing with her partner and travels to Gambia every year in the hope of catching a Barracuda.
Who would play you in the film of your life?
A: Monica from Friends
Linda – Patient Care Manager
Linda joined us in 2004. She is qualified as an Oral Health Educator and is the Patient Care Manager. She is passionate about dentistry, especially the benefits provided by advanced and cosmetic dentistry. She doesn’t think anyone should have to hide their smile and will do what she can to help. She has also completed the famous Larry Rosenthal Cosmetic Dentistry course.
The most important aspect of her role is to ensure a smooth and stress free patient journey for all new and existing patients. Linda is the first point of contact at the practice for patients wishing to discuss treatment plans, finance or any other aspect of their visit to the practice. Many new patients will meet Linda before seeing a dentist, she has the time and experience to discuss your dental needs and explain the treatments ion detail.
Her approach is calm, kind and organised, which makes her the ideal person to guide anxious patients through their treatment plans. Outside work she loves to spend quality time time with her husband and family. She has two daughters and two grandchildren.
How would your best friend describe you in 3 words
A: Hilarious, resourceful and courageous
Sue – Head Receptionist
GDC No – 138333
Sue joined us in 2003 and works part time on reception. She is a very bubbly, caring individual and one of our senior personnel. She’s much loved by colleagues and patients alike. Sue’s daughter Katie also works here, as a qualified Dental Nurse.
Sue isn’t just a receptionist, she creates a better experience for our patients. She makes them feel special. Her favourite aspect of dentistry is seeing patients finish their treatment plan successfully, and the team being thanked for their encouragement and support.
Sue started Dental Nursing in 1979 so there’s not much she hasn’t encountered in her career. She is a proud Mum and Grandparent. She enjoys going to the theatre and has seen many shows in the West End and at Cliffs Pavilion. Her favourite all time show is The Jersey Boys, which she has seen four times.
Which living person do you most admire and why?
A: My mum, a beautiful woman who is caring, loyal and admired by the whole family… she is our Queen.
Denise – Receptionist
GDC No 159094
Denise has been with The Essex Smile Centre since 1993 and worked with Declan and Stephen’s father Denis Keane.
Denise loves to chat to our patients both on the phone and in person, she is calm, friendly and goes out of her way to make all the patients feel very welcome.
Denise originally started her career as a Dental Nurse and spent many years working in a Practice Management role. She is now focusing on the customer service side of dentistry, where she’s passionate about making a difference.
Because she understands the clinical and operational side of dentistry she is unflappable and calm in a crisis. Outside of work Denise is big fan of 1950’s fashion, music and dancing.
What 3 luxury items would you take to a desert island?
A: Loo roll, a boat full with petrol and a hunky masseur
Clare – Receptionist
GDC No – 109551
Clare is another original member of Denis’s nursing team. She left to start her family but returned in 2009 and now works front of house but can also be called to surgery as a qualified nurse.
Clare has a wealth of experience in dentistry and uses this knowledge to assist patients throughout their patient journey. She will often be there to greet patients and offer support whether it is to listen to their dental concerns and phobias or organising their appointments.
Outside of work she enjoys spending time with family and friends and loves to travel as much as possible with husband Dave.
Who would play you in the film of your life?
A: Kate Winslett
Caron – Receptionist
GDC No – 134980
Caron is one of the reasons The Essex Smile Centre is different. It will probably be Caron that you see or speak to first — her role is to meet and greet patients, making sure they feel comfortable and know what to expect in their appointment. She is often seen helping anxious patients relax and assisting the older patients or Mums with babies and prams up and down our stairs.
She joined us in 1994 with a break in between for her two lovely children and works part time on reception, she is passionate about customer service. Caron is also a registered dental nurse so understands the clinical side. Her favourite thing is seeing patients come through a long treatment plan successfully.
When not at work she will most likely be running her son and daughter around, keeping fit with yoga and Dancefit classes or spending time with her husband and their friends.
Who would play you in in the film of your life?
A: Emma Thompson
Holly – Receptionist
GDC No – 234490
Holly joined The Essex Smile Centre in 2010 and completed her NEBDN National Diploma in Dental Nursing qualifying as a Dental Nurse in 2012. Since then she has thoroughly enjoyed developing her career in dentistry and being part of the friendly reception team here.
Holly is very enthusiastic about her work, she loves being part of a patient’s journey from start to finish and seeing the impact it can have on confidence and self-esteem. She enjoys all aspects of dentistry and developing her skills whilst working and meeting new people every day.
In her spare time Holly enjoys spending time with her partner, two children, catching up with friends and family as well as a little bit of retail therapy.
Kelsey – Receptionist
GDC No – 224711
It’s no accident that members of our reception team are also experienced dental professionals.
Kelsey qualified as a Dental Nurse in 2012 and joined us in 2015. She has a passion for customer service and patient care, and the front of house reception is where Kelsey ensures that each patient receives a warm welcome and a big smile.
Kelsey’s role involves managing appointments and enquiries, meeting and greeting patients and making sure they are happy. In her nursing role she keeps the surgeries clean, instruments sterilised and helps manage the stock control. She enjoys being part of the supportive team here.
In her spare time her family keep her busy, but she also loves to go to the theatre and concerts with partner Bob.
How would your best friend describe you in 3 words?
A: Short, fun and loyal