Testimonials

FROM KATHERINE

“I just wanted to say a big thank you to Nicola and Chloe.
I came in today at 1pm with a cracked tooth and they were brilliant with me.
I am very anxious of the dentist (to the extent that I have had to be sedated for fillings etc), but Nicola explained what she was going to do and Chloe gave me re-assurance all the way, even when I started to panic they calmed me down.
Please pass on my thanks to them both, as this made a very stressful situation, that little bit more bearable.”

KATHERINE

FROM SANDRA

“Firstly I would like to express my thanks to all of the team at The Smile Centre. I am a relatively new (& was a very nervous) patient to the surgery. From my first phone call I was extremely impressed when I spoke to a lady
called Caron who managed to calmly find the right dentist for me as she listened to my fears and anxieties. I wish to thank her so much as she made an excellent choice in opting for Teki and without her talking to me I doubt I would have attended in the first place.
Having never had any injections in my mouth previously, the thought of having this was enough to fill me with utter dread, but thanks to Teki and Sophia I do believe that I am slowly overcoming my fear.
My treatment and care has been superb and in such a pleasant atmosphere. Teki is a real credit, not only to your surgery, but to the dental profession. He has managed to put me at ease at all times and has fully explained my plan of treatments, giving injections so extremely gently, and also completing the fillings without any pain thereafter. I am exceptionally pleased with my composite fillings that he did, thank you.
Jayne, the hygienist, was lovely and did an excellent job cleaning my teeth!
Finally, I would be most grateful if could you also pass on my thanks to all of those involved in my care so far & I look forward to seeing you soon.
Many thanks & kind regards,”

SANDRA

FROM MAGGIE

“I just wanted to send a quick email to thank all of the staff for assisting me with booking an appointment for my daughter who suffered a dental trauma and broken tooth. The care from the time I telephoned at 8.30 am and spoke to Sue to my further calls with Karen who managed to secure an appointment for me yesterday was absolutely wonderful – so compassionate and understanding, I cannot tell you how much that meant to me when both myself and my daughter were in a state of shock and my current dentist could not help.
I cannot put into words my gratitude to Nicola and Danielle who treated my daughter – the entire appointment was calm, clear and designed to put Alice at ease. I am astounded at the results achieved and this has meant my daughter could do her show today and finish her dance college summer school.
You should all be really proud about the work you do – it may have just been a normal appointment but it made a huge impact on us. Well done, thanks again and have a wonderful summer.”

MAGGIE

FROM TINA

TO STEPHEN AND LISA Thank you for my wonderful veneer / crown and your friendly but professional service.
TINA

FROM CARLA

TO DECLAN & ALL THE STAFF AT THE SMILE CENTRE, Just want to say a massive thank you for everything that you have done with my teeth, they are amazing and you truly have changed my life! I can’t stop smiling
LOVE FROM CARLA

FROM RHODA

Since moving to Hullbridge in 1967 I have attended Churchview Dental Care, first at the surgery in Hullbridge, but when that closed I moved to Rayleigh.
During the years there have been many changes, but the last improvement here made a very modern surgery with friendly and helpful receptionists in smart dress and very professional dentists, making this a much improved practice.
RHODE

FROM CHRIS

I was recommended to see Lynne North by Stephen my dentist as I had a phobia of needles. I did not know what to expect but I was put at ease immediately. Lynne clearly explained everything to me and after just 1 appointment I was cured of my phobia. I can happily walk into my dentist now with no fear of needles. Many thanks to The Smile Centre for recommending Lynne to me and I wouldn’t hesitate in recommending her to anyone.

CHRIS

FROM JEAN

Having searched for some months for a new dentist within easy reach of my home, my friend Ethel recommended you.
I was soon sitting in your surgery – ‘welcomed and cool calm and collected’. The treatment was not only of the highest order, the atmosphere friendly, that I looked forward to my visits!! Unknown before as I am a coward. Please accept my thanks for the excellent treatment, help and advice and the cost did not break the bank.
The teeth and I are doing well and I look forward to my next visit.
With sincere good wishes to you all…

FROM LILLY

I have been a client of the Smile Centre for several years and after a routine check up enquired how to improve my front teeth which were slightly turning out. Declan suggested I try the Smilelign system, rather than a fixed brace I have been using the smilelign aligner system for six months now and it has greatly improved my teeth. I found the retainer very comfortable and easy to use. Every 6 weeks I changed to the new retainer without any complications. It was hardly noticeable that I was wearing the aligner and I would recommend the smilelign as it has given me a great result.

CHRIS

FROM TODD

I’d been unhappy with my teeth for some time before coming to see Declan and Amy. I hadn’t needed a brace when I was younger, but my teeth moved considerably in my latter teenage years. Declan suggested I go for the Invisalign Lite package as it would straighten my teeth quickly whilst going unnoticed by most people I spoke to. Now, after 8 months, I couldn’t be happier with my teeth. Declan and Amy have been helpful throughout the whole process and have really worked with me to get the smile I’ve always wanted. The Invisalign moulds were relatively painless and the home whitening was really effective. I couldn’t recommended this treatment or Declan and Amy highly enough. Todd

FROM ELAINE

On a visit to The Smile Centre I enquired about having veneers. There was a training course on a new technique in London occurring and Stephen Keane was attending the course. I agreed to be a subject and duly had veneers. I can categorically say that the service received before, during and after the dental work has been of an exceptional standard. They explained the processes beforehand and solved any issues very quickly. The continuing service I have received since has been very impressive. The Smile Centre is polite, friendly and helpful in their service. I was impressed enough to enrol my children there and wouldn’t hesitate to recommend them

ELAINE

FROM GILLIANI

My name is Gilliani. I started work for Declan and Stephen’s father back in 1977. I came to the practice at sixteen straight from leaving school. I was trained to be a dental nurse and stayed until I had my children. I was delighted when a part time position became available allowing me to return to work.
Over the past 30 years I have seen the practice change and go from strength to strength. Declan and Stephen are always encouraging us to expand our knowledge in dentistry. The boys are eager to take us out several times a year so we all have become not only work colleagues but also good friends.
Sometimes working in a busy practice can become stressful but Declan and Stephen are always available to listen and help solve any problems

FROM MARJORIE

The Smile Centre, so very aptly named, was originally called Church view dental care, very cool, very efficient but what a transformation! Now the Smile Centre, still very cool, very efficient but now with a dash of glamour. A stylish entrance leads to a clear neat reception area and a welcoming smile bids you enter to a comfortable spacious waiting room. A friendly nurse wearing an elegant well designed uniform conducts you to your dentist in an ultra hygienic state of the arc treatment room and any nervousness is soon allayed by an expert. The refurbishment of this building must be applauded, it is light airy and relaxing. The Smile Centre must be the ultimate in an excellent dental practice. Treatment, efficiency and organisation are second to none. As a patient for over twenty years I speak from experience
MARJORIE

FROM SOFY

I am writing in support of The Smile Centre Dental team in the best dental team competition.
My experiences there were very positive. Everybody was very friendly and very approachable when I asked for any advice of any sort. The reception area was very well allocated and the waiting room was very comfortable and made me feel at ease while I was waiting to see my Dentist, which was never very long.
I was offered expert advice and the treatment I received from Mr Declan Keane on my veneers was excellent. I was also extremely please with the results and have had no problems since. The laboratory personal were also very friendly and very interested on providing the results that would please me for a long time.
They are a highly professional team and I have had no problems with recommending them to my friends
SOFY

FROM JANNA

When I heard about you entering best team award, I had to write to you and let you know how great your team has always come across. I was recommended to your practice three years ago and I have been very happy with the service I have received, both from your staff and your dentists.
When I first joined your practice I was a very nervous patient, but the staff did everything they could to put me at ease. My dentist was also very helpful, he knew I was nervous and made me feel very comfortable and said he would stop when ever I wanted to.
Your staff are always happy to help, whenever I have to change or cancel my appointment it is always done with a pleasant manner. Every time I enter your practice, whether your staff are busy or not I am always greeted with a smile and a pleasant ‘hello’, even through the recent changes to your practice and the many challenges this must bring the pleasant and helpful manner of your staff has remained constant. JANNA

FROM COLIN – DENTAL TECHNICIAN

I am a dental technician from Chelmsford and have been working with the team for 20 years, I have seen a great many changes in that time.
As a technician I have had dealings with a few different surgeries along the way, but always feel I have a special relationship with The Smile Centre.
Firstly, because most of all the staff have been at the practice as long if not longer than myself, which is always a good thing, consistency. All the staff, receptions who greet me every morning, nurses who write me all kinds of notes and of cause Denise, practice manageress, who always makes sure my invoices is paid on time! The whole team are very committed too providing a quality service for the patients from start to finish.
Secondly, the liaison and communication between myself and the staff is first class and makes my job a whole lot easier.
I know The Smile Centre has invested a great deal of time and effort, if not a little money in recent years, and I am sure they will go on to even greater achievements and I look forward to working with them for another 20 Years

FROM HOWARD

I first came to The Smile Centre because I was unhappy with the results from another dentist. Your honest and relaxed surgery environment eased my dental fears, which in itself is a challenge. You offer a professional yet highly personalized approach to your dental care making my visits to you as comfortable and stress free as possible. You strive to complete all necessary treatments in as few visits as possible and made every effort to provide me with the best possible treatment plan to fit my budget, keeping me fully informed of all the cost at every visit. You also took the time to educate me on my specific needs and always offered choices so that I had the power to choose what worked best for me. With the hectic working life that I lead the receptionists always did their up most to find appointments that suited me and I am forever grateful for the appointment reminder phone calls that I received from them I must thank you and your staff for the outstanding treatment I have received, from the greeting you get the first time you walk through the door to the new smile you leave with.
See you in 6 months for my routine check up!

FROM DARON

DEAR DECLAN, It was some three years ago that you suggested I could benefit from orthodontics and having taken all your recommendations, I certainly have. Initially I must thank you for your referral to Mr Johal at the Billericay Specialist Orthodontic Practice. One does not usually associate dental appointments with leisure but such is the professionalism and personality of your team my visits were indeed so. The charming calls from Amber reminding me of my appointment and the notable efforts in scheduling around my own awkward working hours. Your and Suzanne’s expert but still very relaxing chair-side manner, I felt in very safe hands for the considerably long periods that I have spent listening to your drill and other devices The Result is superb and has exceeded my expectations. The veneers look wonderfully natural, my friends have paid me only compliments. I’m just a few days into my new smile and am wearing it with great pride. Thank you to you and all your team
DARON

FROM KATIE – DENTAL NURSE

My name is Katie and I have been working at The Smile Centre for a year. My mum, who also works here, persuaded me to try dental nursing as I was not enjoying my previous job. I would come to the dental practice Friday afternoons and watch Stephen do different treatments, which really interested me. I was lucky enough to be given the opportunity to have a full time job and train to become a dental nurse. I now work here 5 days a week and go to college one night a week.
I never thought that this would be the job for me but I have proved myself wrong and actually really enjoy it. Stephen and Declan are very good dentists and I enjoy working with them very much, they are enthusiastic about their work and always aim to please. Their work is professional and it’s really rewarding to see patients come out happy and that they have made them feel so much better about themselves. They take us out every year, which makes us bond so much more as a team and they are always so generous. I am so glad to be training here and hoping that I can make a good dental nurse in a few years to come.

FROM DAVID

I have been attending Churchview Dentist surgery for just over 30 years. This obviously speaks volumes on how I and my three generations of family regard the practice, always professional and attentive with a happy and calm attitude. You climb the stairs to be greeted by the receptionists who are always welcoming which helps you to relax straight away. Both dentists, father and now his sons, have always relaxed you and carried out their job very professionally. Best advice is always forthcoming. The dental surgery has always tried to keep up with new technology. Most recently they have refurbished the complex and equipped and modernised for the 21st century. The atmosphere is still the same but there is a fresher look about the place. There is an airy comfortable waiting room, with recently dated magazines for all ages and gender and a flat screen TV to occupy and relax you. The surgeries have all the latest equipment for the dentist to carryout his work. A computer to assist him, background music, air conditioning, TV screen for the patients, good lighting and obviously the latest dental equipment and not forgetting the x-ray machine so that patients need not be escorted to another room. I have had some excellent work preformed on my teeth over the years along with my wife and daughters and her family. I will therefore continue to visit the surgery as it has so much to offer. The staff have obviously been trained to a high standard and are professional in all their tasks. The staff must enjoy working in the practice as there is very little turnover and therefore you always see the same Smiley faces.

DAVID

FROM RUTH

I am writing to thank you and all the staff at The Smile Centre for the treatment I have received.
Over the last year I had been looking and reading up on as much information regarding an Inman Aligner. I found your website very clear and informative.
As a teenager I had a fitted brace, but after a few years my teeth had returned to their original position. This made me very uncomfortable and had an effect on my confidence when meeting new people or going to job interviews etc.
I really did not want a fixed brace again at my age! My job involves meeting people regularly, so when I found out about the Inman Aligner it was a perfect solution.
On my first visit to The Smile Centre I was greeted by Karen who was lovely, she explained everything regarding the treatment I would receive, and also showed me a sample of the Inman Aligner. She also explained about interest free payments.
After my consultation, I was soon fitted with my Inman Aligner, a little uncomfortable for a couple of weeks, but I did get used to it, and it became part of my daily routine, I even ended up wearing it at work.
My treatment was a little over 3 months, in the last weeks I noticed a lot of movement. I can honestly say I was over the moon with the result, and so quickly. I am so pleased I found The Smile Centre, all the staff have always been friendly and helpful.
Once again a big Thank You Stephen, I am so pleased with my new smile.
I would not hesitate to recommend the Inman Aligner to anyone like me who is uncomfortable with their teeth.
Kind regards,
Ruth

FROM MARIA

I have suffered from teeth grinding/clenching for a few years on and off but the last year has been far worse. I suffer from headaches, jaw pain, and ear pain particularly on my right side. I was using the muscle in my face so much that it became enlarged on the right hand side this also lead to trouble eating as I was unable to chew. I was referred to the hospital in September 2009 and they gave me a mouth guard to wear. I found every time I wore it the symptoms became worse. When I went back to the hospital they told me to persevere it would get better. Well it didn’t get better only worse. In November 2010 the hospital confirmed that mouth guards can make the symptoms worse and cause you to clench even more. I stopped using it and in November 2010 the hospital prescribed me a low does of an anti-depressant which was to relax my muscles and stop the grinding/clenching. I took this for 3 days and ended up with sore gums this is one of the side effects from the tablets. My mum found some leaflets on teeth grinding/clenching at our dentist and gave them to me to read. I then made an appointment to see Stephen at the dentist and he suggested an NTI splint to me he explained it was small piece of plastic which would cover my bottom 4 teeth. This would then stop my back meeting therefore I would no longer grind/clench. I decided to go for it and within a week of wearing it noticed an improvement. I was no longer suffering with headaches and the jaw and ear pain was improving I have now even started to eat properly again. I have now had the NTI splint for 3 weeks and am noticing an improvement every day. I would definitely recommend this NTI splint to anyone who is suffering with these awful symptoms. I was beginning to think I would never get better but this really has made the world of difference to me.
MARIA

FROM SYLVIA

I feel that in common with most people, the very thought of a regular appointment in the dentist chair does not thrill, nor fill me with much desire. However, I can say that Mr Keane and his very able and experienced staff do their utmost to make it as painless and pleasant as possible.
I calculate that I must have been with Mr Keane’s practice for about forty years, formally in his practice in Hullbridge but predominately in Rayleigh. During that time I am satisfied that the treatment and advice that I have received has been sound and of high class. I have been particularly impressed to have received on a number of occasions an enquiring telephone call twenty four hours after some particularly tricky dental treatment to make sure that all is well, it’s comforting to know that the after care is given a high priority status. Another telephone call you can expect from one of the delightful efficient young ladies behind the reception desk, is a timely reminder the day before your allocated appointment so there is absolutely no excuse for forgetfulness.
I was encouraged to join the Denplan scheme when it was first introduced and found it to be most advantageous and complimentary to my budgeting.
Last year following many consolations with Mr Declan Keane, I plucked up the courage to have twenty teeth veneered. At all times during this lengthy process it was carefully explained to me in a reassuring professional manner what to expect – THE RESULTS ARE STAGGERING and I am so pleased I had it done.
Finally, the recent revamping and modernisation of the practice at Rayleigh, has met with widespread approval, the only blot I can foresee on the hopefully distant horizon as I creep towards my senior years, is those stairs. What a pity there is no possibility of a lift to enable the aged and infirm to benefit from the dental practice.
SYLVIA